Privacy Policy

Product Zeta is operated by Klear LLC, doing business as Klearus, of Boca Raton, Florida, USA (“we,” “us”). This policy explains what information we collect, why we collect it, and how we handle it across three things: this website (productzeta.com), the Product Zeta application, and the Product Zeta Connect app for Shopify.

The short version: we collect what we need to run a commerce operations platform, we use it only to run that platform, and we don't sell it or use it for third-party advertising.

Information we collect

Information you give us

If you request a demo, email support@productzeta.com, or otherwise contact us, we receive what you send: typically your name, work email, company, and details about your channels and catalog. We use it to respond and to follow up about the product.

Website visit data

This website is a static site served by Cloudflare. Cloudflare processes technical data (such as IP addresses and request logs) to deliver the site and protect it from abuse, under Cloudflare's privacy policy. Page typefaces are served by Google Fonts, which means your browser requests font files from Google. We do not run third-party analytics, advertising trackers, or marketing pixels on this site.

Data processed by the Product Zeta application

When a business connects its sales channels to Product Zeta, we access commerce data from those channels through their official APIs, with that business's authorization. Depending on the channels connected, this includes:

• Catalog and inventory data — products, listings, attributes, stock levels.
• Order and fulfillment data — orders, shipments, tracking numbers, returns, and refunds, including the customer name, shipping address, and contact details attached to an order.
• Customer service messages — marketplace buyer messages, where the channel provides them.
• Advertising data — campaign and search-term performance, where the channel provides it.

Order data necessarily includes personal information about our customers' end customers (a buyer's name and shipping address, for example). We process that information solely on behalf of the business that owns the sales channel, to operate their commerce workflow.

Product Zeta Connect for Shopify

The Product Zeta Connect app links a Shopify store to Product Zeta. When a merchant installs it, we access store data only within the scopes approved at installation, and we use that data only to provide the service to that merchant. We comply with Shopify's data protection requirements, including the mandatory privacy webhooks: when we receive a customer data request, a customer redaction request, or a shop redaction request from Shopify, we respond as Shopify's rules require, including deleting the relevant data.

How we use information

• To operate the platform: syncing catalog, inventory, orders, and returns; comparing carrier rates; purchasing shipping labels; and writing tracking back to sales channels.
• To surface operational alerts — stock-outs, suppressed listings, sync failures, message deadlines.
• To provide support and respond to inquiries.
• To secure the service, prevent abuse, and meet legal obligations.

We do not sell personal information, and we do not use it for third-party advertising.

How we share information

• Service providers. We use infrastructure providers to run the service — including Cloudflare (website hosting and network security) and Amazon Web Services (application hosting). They process data on our instructions.
• The channels you connect. Operating the platform means exchanging data with the marketplaces and platforms a business connects (for example Shopify, Amazon, or Walmart), under each platform's own terms.
• Shipping carriers. Buying a label means sending the carrier what a shipment requires — recipient name, address, and package details.
• Legal. We may disclose information if required by law or to protect our rights, our users, or others.

Data retention

We keep account and commerce data while an account is active and as needed to provide the service. When a merchant uninstalls Product Zeta Connect or a customer closes their account, we delete the associated data within the timeframes our platform agreements require, except where the law requires us to keep specific records longer.

Security

Data moves over encrypted connections (TLS), and access to production systems is restricted to those who need it to operate the service. No system is perfectly secure, but we treat commerce data with the care we'd expect for our own operations — the platform runs the founder's own distribution business daily.

Your rights

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of your personal information. To exercise them, email support@productzeta.com and we'll respond as applicable law requires. If you are a buyer on a store or marketplace that uses Product Zeta, the business you bought from is the controller of your data — we'll route your request to them or handle it on their instruction.

Children

Our website and services are for businesses. They are not directed at children, and we do not knowingly collect personal information from anyone under 16.

Changes to this policy

If we change this policy, we'll post the new version here with an updated effective date. Material changes to how we handle Shopify store data will also be communicated as Shopify's rules require.

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