Get help with Product Zeta.

One inbox, read by the people who build and operate the platform. Whether it's the Product Zeta application, the Product Zeta Connect app for Shopify, or a question before you've signed up — it all lands in the same place.

What to include

The more of this you include, the faster the first reply is useful:

• The email on your account, so we can find you.
• Which channel is involved — Amazon, Shopify, Walmart, Nordstrom, or Macy's — and the store or seller account name.
• Identifiers for anything specific: order numbers, SKUs, or listing IDs.
• What you expected and what happened instead, with a screenshot if the difference is visible.

Product Zeta Connect for Shopify

For anything involving the Shopify app — installation, permissions, sync behavior, or uninstalling — use the same address. Requests about your store's data, including deletion requests, are handled there too, alongside the automatic handling described in our privacy policy.

Not a customer yet?

If you're evaluating Product Zeta, the fastest route is a walkthrough on your own channels rather than a sample account — request a demo and tell us what you sell and where you sell it. Pre-sales questions by email are welcome too.

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